While the role of a collection agency is to work on behalf of a business to collect unpaid debt, a medical collection agency offers specialized services specifically for businesses in the medical industry. Working with an agency that understands the nuances of the industry often means a greater return. If your practice is dealing with unpaid debt, Hospital Collection Services here in Reno shares three tips for finding an experienced medical collection agency.

Start with Due Diligence

Word of mouth is often the most effective way to find a reputable agency. Looking online can be another effective strategy, particularly if you’re narrowing your search to an agency that specializes in medical collections. Once you have the names of a few debt collection agencies that are experienced in the medical industry, follow these steps:

•   Confirm the agency’s legitimacy: Regulations for debt collection agencies vary from state to state, so it’s important to confirm that an agency is bonded, licensed, and insured. •   Check for a Better Business Bureau rating: A BBB accreditation signals a firm’s credibility •   Confirm the agency’s methods: What kind of recovery tactics does the agency use? Do they offer skip tracing if a consumer has left no forwarding address? Is there a client portal for direct and easy management of your accounts?

Establish Contact

Once you’ve made a cursory confirmation of an agency’s legitimacy, it’s time to contact the business directly. Speaking to the team is the best way to ensure that a medical collection agency has direct experience in your scope of practice, carries insurances, and uses proven debt collection strategies. You’ll also be able to ask any questions you may have about payment structures and next steps.

Looking Ahead

Allocating resources to chasing down outstanding debt is rarely a smart business move. Working with a debt collection agency that specializes in the medical industry is usually the best option, but that’s only true if you’re working with a professional and experienced firm that you can trust. In Reno and Sparks and the greater northern Nevada region, Hospital Collection Services has the training and specialties for your industry. Our team knows how to collect on your behalf in a manner that is both professional and compliant. Contact us today to learn more about how we can serve you.